Client Relations Staff

SMLC Behavioral Therapy Inc; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

SMLC Behavioral Therapy Inc. seeks a proactive Client Relations Staff to join the CRD at the Head Office. This role emphasizes client engagement, administrative support, and operational coordination in a healthcare and therapy setting.

On-site at Regalado Avenue West Fairview, Quezon City, Monday–Friday, 8am–5pm. Fresh graduates welcome; strong organizational and communication skills, plus proficiency in Word, Excel, and Google Workspace are preferred.

Qualifications

• Graduate of Business Administration, Communications, or related field.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Able to work in a fast-paced environment and adapt quickly.
• Passionate about helping children with special needs and their families.
• Strong background or interest in client relations and customer service.

Responsibilities

• Maintain open lines of communication with clients through meetings, calls, emails, or social media.
• Build and maintain relationships with clients with regular check-ins and outreach.
• Address client issues by coordinating with other departments.
• Gather client feedback to improve services.
• Develop strategies to improve retention and reduce churn.
• Assist sales in identifying upsell or cross-sell opportunities.
• Create client relations reports for management (sales, retention, feedback).
• Assist in strategic planning for client relationship development.
• Support Client Relations Manager in CRD functions.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Microsoft Office

Google Workspace

Adaptability

Client relations

Education

Bachelor's degree in Business Administration or Communications

Tools

Microsoft Word

Excel

PowerPoint

Google Workspace

Job description

About the role

SMLC Behavioral Therapy Inc. is looking for a proactive, organized, and detail-oriented Client Relations Staff to join our Client Relations Department (CRD) at the Head Office. This role offers valuable experience in client engagement, administrative support, and operational coordination within a dynamic healthcare and therapy environment. The role is responsible for establishing, developing and nurturing lasting relationships with clients and ensuring client satisfaction for the services provided.

Key responsibilities

• Maintain open lines of communication with clients to understand their needs through face-to-face meetings, phone calls, emails, or social media interaction
• Build and maintain relationships with clients, keeping them engaged through regular check-ins, special offers, and personal outreach in the event of any issues
• Address any issues or concerns that clients have, working with other departments to find solutions to these problems
• Gather client feedback about products or services, providing valuable insights to help the company improve its offerings
• Develop strategies to improve customer retention and prevent churn, which might involve special programs or incentives for loyal customers
• Assist the sales team in identifying upselling or cross-selling opportunities by recognizing needs or potential areas of growth
• Create reports on client relations for the management team, which might involve data on sales, client retention, client feedback, or other relevant metrics
• Assist in the development of strategic plans for client relationship development, including setting measurable goals and objectives for the department
• Assist Client Relations Manager on Client Relations department functions

About you

• Graduate of Business Administration, Communications, or any related field (Fresh Graduates are welcome to apply)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Google Workspace
• Able to work in a fast-paced environment and adapt quickly
• Passionate about helping children with special needs and their families
• Strong background or interest in client relations and customer service
• Willing to work onsite at Regalado Avenue West Fairview, Quezon City from Monday - Friday (8am-5pm)

What We Offer:

• Hands-on experience in client relations and service management
• Exposure to real-world client interaction and problem-solving
• Opportunity to develop administrative and communication skills
• Potential future employment opportunities within the organization