Client Success & Onboarding Officer

Task-Wise Va Consultancy Inc.; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading consultancy firm in Metro Manila is seeking a Client Service Officer to maintain strong relationships with clients, ensuring their needs are met efficiently. The role includes troubleshooting issues, managing administrative tasks, and onboarding new clients. Candidates should possess exceptional communication skills in English and Filipino, have a Bachelor’s Degree in a relevant field, and be proficient in CRM and MS Office. Ability to work under pressure and attention to detail are essential for success in this position.

Qualifications

• Exceptional verbal and written communication skills in English and Filipino.
• Ability to resolve high-pressure client issues with empathy.
• Proficient in using MS Office tools (Excel/Word).
• High accuracy in data entry and contract management.

Responsibilities

• Act as primary contact for a client portfolio; build long-term loyalty.
• Resolve client issues from billing questions to service failures.
• Guide clients through onboarding and training.
• Maintain client records in CRM systems.
• Collaborate with internal teams to fulfill client requests.
• Identify upselling opportunities for additional services.

Skills

Exceptional verbal and written English skills

Empathy in high-pressure situations

Skilled in MS Office (Excel/Word)

Attention to detail

Education

Bachelor’s Degree in Business, Communications, Finance, or a related field

Tools

CRM software

Job description

A leading consultancy firm in Metro Manila is seeking a Client Service Officer to maintain strong relationships with clients, ensuring their needs are met efficiently. The role includes troubleshooting issues, managing administrative tasks, and onboarding new clients. Candidates should possess exceptional communication skills in English and Filipino, have a Bachelor’s Degree in a relevant field, and be proficient in CRM and MS Office. Ability to work under pressure and attention to detail are essential for success in this position.