Client Relations Officer

Asaba Manufacturing Phils., Inc; Calamba; On-site; PHP 350,000 - 520,000; Full time

Job summary

Asaba Manufacturing Phils., Inc is seeking a Client Relations Specialist to serve as the primary contact for clients, addressing inquiries and coordinating with internal teams to deliver solutions.

The role focuses on building long-term relationships, understanding client needs, and ensuring timely follow-ups and resolutions while maintaining accurate records and supporting retention efforts.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Management or related field.
• 1–2 years of experience in client relations, customer service, sales support, account management, or related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Customer-oriented, professional, and able to handle concerns calmly and effectively.
• Strong coordination, follow-up, and problem-solving skills.
• Organized and detail-oriented, with ability to manage multiple clients or tasks.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience in manufacturing or B2B environment is an advantage.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Build and maintain strong, long-term relationships with existing and prospective clients.
• Understand clients’ needs and coordinate with relevant departments to provide appropriate solutions.
• Handle client feedback, complaints, and service-related concerns, ensuring proper follow-up and resolution.
• Monitor client accounts, transactions, requests, and other related activities.
• Coordinate with internal teams to ensure timely delivery of products, services, documents, or other client requirements.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for improvement.
• Prepare reports, records, and documentation related to client interactions and concerns.
• Assist in preparing quotations, proposals, presentations, or other client-related documents when necessary.
• Maintain accurate and updated client information and communication records.
• Support customer retention and contribute to achieving client satisfaction and business objectives.
• Perform other related duties that may be assigned by the supervisor or management.

Skills

Client relations

Customer service

Account management

Coordination

Follow-up

MS Office

Excel

Word

PowerPoint

Verbal communication

Written communication

Education

Bachelor’s degree in Business Administration, Marketing, Communications, Management

Tools

Excel

Word

PowerPoint

Job description

Job Description:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.

• Build and maintain strong, long-term relationships with existing and prospective clients.

• Understand clients’ needs and coordinate with relevant departments to provide appropriate solutions.

• Handle client feedback, complaints, and service-related concerns, ensuring proper follow-up and resolution.

• Monitor client accounts, transactions, requests, and other related activities.

• Coordinate with internal teams to ensure timely delivery of products, services, documents, or other client requirements.

• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for improvement.

• Prepare reports, records, and documentation related to client interactions and concerns.

• Assist in preparing quotations, proposals, presentations, or other client-related documents when necessary.

• Maintain accurate and updated client information and communication records.

• Support customer retention and contribute to achieving client satisfaction and business objectives.

• Perform other related duties that may be assigned by the supervisor or management.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, Management, or a related field.

• With 1–2 years of experience in client relations, customer service, sales support, account management, or a related role preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building skills.

• Customer-oriented, professional, and able to handle concerns calmly and effectively.

• Strong coordination, follow-up, and problem-solving skills.

• Organized and detail-oriented, with the ability to manage multiple clients or tasks simultaneously.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Willing to coordinate with different departments and clients as needed.

• Can work independently and as part of a team.

• Experience in a manufacturing or B2B environment is an advantage.