Senior Customer Service

Task-Wise Va Consultancy Inc.; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading consultancy firm in Metro Manila is seeking a Client Service Officer to maintain strong relationships with clients, ensuring their needs are met efficiently. The role includes troubleshooting issues, managing administrative tasks, and onboarding new clients. Candidates should possess exceptional communication skills in English and Filipino, have a Bachelor’s Degree in a relevant field, and be proficient in CRM and MS Office. Ability to work under pressure and attention to detail are essential for success in this position.

Qualifications

• Exceptional verbal and written communication skills in English and Filipino.
• Ability to resolve high-pressure client issues with empathy.
• Proficient in using MS Office tools (Excel/Word).
• High accuracy in data entry and contract management.

Responsibilities

• Act as primary contact for a client portfolio; build long-term loyalty.
• Resolve client issues from billing questions to service failures.
• Guide clients through onboarding and training.
• Maintain client records in CRM systems.
• Collaborate with internal teams to fulfill client requests.
• Identify upselling opportunities for additional services.

Skills

Exceptional verbal and written English skills

Empathy in high-pressure situations

Skilled in MS Office (Excel/Word)

Attention to detail

Education

Bachelor’s Degree in Business, Communications, Finance, or a related field

Tools

CRM software

Job description

Full Job Description: Client Service Officer

Role Summary

The Client Service Officer is responsible for maintaining high-quality relationships with existing clients and ensuring their needs are met promptly and professionally. This involves troubleshooting issues, managing administrative tasks, and coordinating with internal departments to provide a seamless client experience.

Key Responsibilities

• Relationship Management: Act as the main point of contact for a portfolio of clients; build trust and long-term loyalty through regular check-ins.
• Inquiry & Problem Resolution: Analyze and resolve client issues, from simple billing questions to complex service delivery failures.
• Onboarding & Training: Guide new clients through the setup process and train them on how to use the company’s products or platforms.
• Administrative Support: Maintain accurate client records in CRM systems (like Salesforce or HubSpot), process contracts, and prepare service reports.
• Internal Liaison: Collaborate with sales, technical, and finance teams to ensure client requests are fulfilled and service-level agreements (SLAs) are met.
• Upselling Support: Identify opportunities where the client might benefit from additional services and relay these leads to the sales team.

Required Skills & Qualifications

• Communication: Exceptional verbal and written English (and often Filipino) skills for professional correspondence.
• Problem-Solving: The ability to think on your feet and de-escalate high-pressure situations with empathy.
• Technical Proficiency: Skilled in MS Office (Excel/Word) and experienced in using CRM software.
• Attention to Detail: High accuracy in data entry and contract management.
• Education: Typically requires a Bachelor’s Degree in Business, Communications, Finance, or a related field.