Office Staff - Customer Relations

SEA Olympus Marketing Inc.; Mandaue; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Training opportunities

Positive work environment

Employee benefits

Job summary

SEA Olympus Marketing Inc. is seeking a Customer Relations Staff in Cebu to assist customers, address inquiries, and maintain positive client relationships while supporting service objectives.

Responsibilities include handling inquiries, resolving complaints, and coordinating with departments to ensure efficient issue resolution. The role requires strong communication and a customer-oriented, professional approach.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, or a related field.
• Experience in customer service, customer relations, sales, or similar role is advantageous.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-oriented, patient and professional.
• Proficient in Microsoft Office and basic computer applications.
• Willing to work in a fast-paced environment.

Responsibilities

• Sell the company's products and achieve sales targets.
• Assist customers with inquiries, requests and concerns across channels.
• Provide accurate information about products, services, and processes.
• Handle customer complaints professionally and offer solutions.
• Build and maintain positive relationships with customers.
• Follow up on concerns and service-related matters.
• Coordinate with departments to resolve issues efficiently.
• Maintain records of customer interactions and feedback.
• Gather customer feedback and report recurring concerns.
• Ensure excellent customer service and positive customer experience.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Patient and professional

Microsoft Office

Fast-paced environment

Education

Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, or related field

Tools

Microsoft Office

Job description

CUSTOMER RELATIONS STAFF

Location: Cebu / Visayas

Employment Type: Full-Time

Job Overview

We are looking for a Customer Relations Staff who is friendly, professional, and customer-focused. The successful candidate will be responsible for assisting customers, addressing inquiries and concerns, and maintaining positive relationships with clients while supporting the company’s customer service objectives.

Key Responsibilities

• Sell the company's products and achieve sales targets

• Assist customers with inquiries, requests, and concerns through various communication channels.

• Provide accurate and timely information about the company’s products, services, and processes.

• Handle customer complaints professionally and provide appropriate solutions or endorsements.

• Build and maintain positive relationships with customers.

• Follow up with customers regarding concerns, requests, and service-related matters.

• Coordinate with relevant departments to resolve customer issues efficiently.

• Maintain accurate records of customer interactions and concerns.

• Gather customer feedback and report recurring concerns to management.

• Ensure excellent customer service and a positive customer experience.

• Perform other duties that may be assigned by the immediate supervisor.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, or a related field.

• With experience in customer service, customer relations, sales, or a similar role is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving skills.

• Customer-oriented, patient, and professional.

• Able to handle customer concerns calmly and effectively.

• Proficient in Microsoft Office and basic computer applications.

• Willing to work in a fast-paced environment.

What We Offer

• Competitive salary

• Career growth and development opportunities

• Training and learning opportunities

• Positive and professional work environment

• Employee benefits

Join our team and be part of a company that values excellent customer relationships and service!