Client Relations Associate

Visa to America; Davao del Sur; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Bereavement Leave

Maternity & Paternity Leave

Parental Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A customer service company is seeking a Customer Service Agent to deliver exceptional service through various channels. Ideal for fresh graduates, this role requires strong problem-solving and interpersonal skills. Responsibilities include resolving customer inquiries, maintaining records, and collaborating with team members. The position is located in Davao del Sur, Philippines.

Qualifications

• Fresh graduate or student.
• Excellent communication skills.
• Patience and empathy.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.

Skills

Customer service

Problem solving

Account management

Interpersonal skills

Call centre operations

Education

Diploma in any relevant field

Job description

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Job Description

Government Mandated Benefits

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.
• Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction.

Qualifications

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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