Client Relations Associate

Visa to America; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service provider in Iloilo City is seeking a Customer Service Agent. This role is ideal for fresh graduates or students, requiring excellent communication and problem-solving skills. The agent will assist customers, resolve inquiries, and manage accounts primarily in a call centre environment. Join a dynamic team and develop your customer service expertise in a supportive setting.

Qualifications

• Fresh graduate or student.
• Experience in customer service is a plus.
• Excellent communication and patience are necessary.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.

Skills

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Education

Diploma in any relevant field

Job description

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Job Details

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude