Client Relations Associate

Visa to America; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Metro Manila is seeking a Customer Service Agent responsible for delivering exceptional service and resolving customer inquiries. The ideal candidate is a fresh graduate with strong customer service, problem-solving skills, and excellent communication abilities. This role is primarily in a call centre environment with potential shifts.

Qualifications

• Strong customer service and problem solving skills.
• Proficiency in call centre operations.
• Excellent communication, patience, empathy, and a proactive attitude.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Education

Diploma in any relevant field

Job description

Overview

Customer Service Agent responsible for providing exceptional customer service through various communication channels, resolving inquiries in a timely manner, maintaining accurate records of interactions, and collaborating with the team to improve service processes. The role also aims to achieve individual and team performance goals while staying up to date on product knowledge and company policies.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Job Details

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude