Customer Service Agent

Kreeayt Business Process Outsourcing; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical Reimbursement

Performance Bonus

Insurance Health & Wellness

Professional Development

Maternity & Paternity Leave

Job summary

A leading outsourcing company in Pampanga is seeking a Customer Service Agent to manage inbound and outbound calls. The ideal candidate will possess excellent communication skills, problem-solving capabilities, and a willingness to adapt in a fast-paced environment. Responsibilities include resolving customer inquiries, documenting interactions, and ensuring high customer satisfaction. Applicants with prior BPO experience and leadership skills will have a competitive advantage. This position is onsite and may involve night shifts.

Qualifications

• Excellent verbal communication and active listening skills are essential.
• Ability to handle customer calls professionally and efficiently is crucial.
• Must be highly adaptable and able to learn new tools quickly.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer concerns.
• Document call details and update records accurately.

Skills

Excellent English verbal communication

Problem-solving

Critical-thinking

Leadership skills

Basic computer proficiency

Education

Senior high diploma or vocational course

Tools

Microsoft Excel

Job description

Overview

We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Benefits

• Medical Reimbursement
• Performance Bonus, Incentives
• Insurance Health & Wellness
• Professional Development (Job Training, Professional Development)
• Bereavement Leave
• Maternity & Paternity Leave
• Sick Leave
• Solo Parent Leave
• Special Leave for Women
• Vacation Leave

Basic Qualifications

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem‑solving and critical‑thinking skills
• Ability to work in a fast‑paced environment
• Previous customer service or call‑handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What you’ll do

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Who you are

• Education: Senior high diploma or any vocational course is acceptable.
• Knowledge with Microsoft Excel.
• BPO experience of at least 1 year is an advantage.
• With good leadership skills.
• Able to work onsite and night shift.

Customer Service Communication Skills Account Management Leadership Skills Problem Solving

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.