Client Relations Associate

Visa to America; Ilocos Norte; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service company in Ilocos Norte is seeking a Customer Service Agent to provide exceptional support through various channels. Ideal candidates are fresh graduates with a diploma in a relevant field and strong customer service skills. Responsibilities include resolving inquiries, maintaining records, and achieving performance goals in a call centre setting.

Qualifications

• Educational qualification should be a diploma in a relevant field.
• Fresh graduates or students are encouraged to apply.
• Strong customer service and problem-solving skills required.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Education

Diploma in any relevant field

Job description

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Qualifications and Requirements

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude