Client Relations Associate

Visa to America; Ilocos Norte; Presencial; PHP 167 400 - 223 200; Tempo integral

Resumo da oferta

A customer service company in Ilocos Norte is seeking a Customer Service Agent to provide exceptional support through various channels. Ideal candidates are fresh graduates with a diploma in a relevant field and strong customer service skills. Responsibilities include resolving inquiries, maintaining records, and achieving performance goals in a call centre setting.

Qualificações

• Educational qualification should be a diploma in a relevant field.
• Fresh graduates or students are encouraged to apply.
• Strong customer service and problem-solving skills required.

Responsabilidades

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.

Conhecimentos

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Formação académica

Diploma in any relevant field

Descrição da oferta de emprego

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Qualifications and Requirements

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude