Call Center Agent

Lexie Staffing co.; Ilocos Sur; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

HMO

Job Training

Flexible Hours

Job summary

A customer service staffing company in the Philippines is seeking candidates for a customer service role. Responsibilities include addressing customer inquiries, utilizing various communication channels, and maintaining records. Candidates should have a high school diploma and strong organizational and interpersonal skills. This position offers a supportive work environment with a focus on exceptional service delivery.

Qualifications

• 0–2 years of experience in a customer service or call center role preferred.
• Strong organizational, interpersonal, and problem-solving skills.
• Excellent customer service orientation and ability to handle inquiries.

Responsibilities

• Provide exceptional customer service by addressing customer inquiries.
• Utilize various communication channels including phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.

Skills

Organizational Skills

Problem Solving

Interpersonal Skills

Customer Service

Technical Skills

People Skills

Strong Work Ethic

Education

High School Diploma or equivalent

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Maternity & Paternity Leave

Work-Life Balance

Flexible Hours

• Provide exceptional customer service by addressing customer inquiries and resolving issues effectively.
• Utilize various communication channels including phone, email, and chat to assist customers.
• Demonstrate effective problem-solving skills to troubleshoot customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred
• Experience Level: 0–2 years of experience in a customer service or call center role preferred
• Skills and Competencies: Strong organizational, interpersonal, and problem-solving skills
• Responsibilities and Duties: Excellent customer service orientation and ability to handle inquiries
• Qualities and Traits: Strong work ethic and commitment to providing quality support

Call Centre Organizational Skills English Language Problem Solving Interpersonal Skills Customer Service Technical Skills People Skills Strong Work Ethic

Working Location

Lexie Staffing & Business Consulting Company