Client Relations Associate

Visa to America; Zamboanga del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Zamboanga del Sur is seeking a Customer Service Agent to deliver exceptional service through various channels. The candidate will resolve customer inquiries, maintain accurate records, and collaborate with team members. Fresh graduates are encouraged to apply, with a focus on strong customer service and interpersonal skills. Opportunities for shifts in a call centre environment exist.

Qualifications

• Fresh graduate or student level experience is acceptable.
• Must have excellent communication skills.
• Should demonstrate patience and empathy.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.

Skills

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Education

Diploma in any relevant field

Job description

Overview

Provide exceptional customer service through various communication channels. Resolve customer inquiries and issues in a timely manner. Maintain accurate records of customer interactions. Collaborate with team members to improve service processes. Achieve individual and team performance goals. Stay updated on product knowledge and company policies.

Responsibilities and Duties

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Qualifications

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude