Client Relations Associate

Visa to America; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

A customer service provider in Quezon City is seeking a Customer Service Agent to deliver exceptional support via various communication channels. This role is suitable for fresh graduates or students, emphasizing strong customer service, problem-solving, and interpersonal skills. Candidates will assist customers, resolve inquiries, and maintain accurate records. Shifts may be required in a call centre environment.

Qualifications

• Education: Diploma in a relevant field.
• Ideal for fresh graduates or students.
• Must have strong customer service and problem-solving skills.

Responsibilities

• Provide exceptional customer service through various channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Skills

Strong customer service

Problem solving

Account management

Interpersonal skills

Proficiency in call centre operations

Education

Diploma in any relevant field

Job description

Overview

Provide exceptional customer service through various communication channels. Resolve customer inquiries and issues in a timely manner. Maintain accurate records of customer interactions. Collaborate with team members to improve service processes. Achieve individual and team performance goals. Stay updated on product knowledge and company policies.

Responsibilities and Duties

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Qualifications

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: Primarily in a call centre environment, possibly shifts
• Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude