Senior Client Solutions Analyst

Sun Life; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sun Life in Bonifacio Global City, Taguig, is seeking a Call Centre professional. Requirements include a college degree, fluent English, excellent written communication, and a typing speed of 25 words per minute with 95% accuracy. You will promote Sun Life products and provide customer-focused service.

The role emphasizes empathy, problem solving, active listening, teamwork, and the ability to multitask in a fast-paced, change-driven environment. Nights shifts are required.

Qualifications

• College graduate
• Fluency in English speaking and writing
• Very good written communication skills
• Writing speed of 25 words per minute with an accuracy of 95%
• Ability to effectively promote Sun Life products and services
• Have a Customer Centric approach
• Ability to discover, analyze and solve problems
• Ability to demonstrate empathy, self-awareness and emotional control
• Good listening skills
• Ability to approach situations with a positive attitude
• Ability to value open and honest feedback
• Ability to be a strong team player
• Ability to translate frequent results coaching into continuous improvement
• Ability to multitask proficiently in a fast paced, performance driven environment
• Ability to deliver superior customer service skills that consistently demonstrate professionalism
• Ability to adapt quickly and comfortably to change
• Ability to handle stress in a high pressure environment
• Attention to detail with strong documentation and follow up skill
• Strong and effective verbal and written communication skills
• Proficient Windows knowledge
• Proficient keyboarding skills
• Applicants must be willing to work in Bonifacio Global City, Taguig City.
• Applicants must be willing to work in nights shifts.

Skills

English fluency

Written communication

Typing speed 25 wpm

Customer service

Multitasking

Problem solving

Empathy

Active listening

Team player

Attention to detail

Windows proficiency

Keyboarding skills

Willing to work nights

Education

College graduate

Job description

Sun Life in Bonifacio Global City, Taguig, is seeking a Call Centre professional. Requirements include a college degree, fluent English, excellent written communication, and a typing speed of 25 words per minute with 95% accuracy. You will promote Sun Life products and provide customer-focused service.

The role emphasizes empathy, problem solving, active listening, teamwork, and the ability to multitask in a fast-paced, change-driven environment. Nights shifts are required.