Client Care Specialist — Inbound Calls & 3 Chats

Sun Life Financial; Taguig; On-site; PHP 335,000 - 603,000; Full time

Job summary

Sun Life Financial is hiring a Client Care Representative in Taguig City to deliver exceptional service via phone and live chat. You will address customer inquiries, gather information, and resolve issues while maintaining service quality and productivity targets.

The role requires handling inbound calls and up to three concurrent chats, with a customer-centric mindset and strong written and verbal English communication. Overtime during peak periods and night shifts may be required.

Qualifications

• Minimum 1 year call center experience (inbound).
• Healthcare/Insurance BPO experience preferred.
• Fluency in English speaking and writing.

Responsibilities

• Receive telephone calls regarding inquiries from customers.
• Handle 3 concurrent chat sessions with customers.

Skills

Fluent English (written & spoken)

Multitask ability

Strong communication

Customer-centric approach

Voice & chat handling

Tools

Windows proficiency

Keyboarding skills

Job description

Sun Life Financial is hiring a Client Care Representative in Taguig City to deliver exceptional service via phone and live chat. You will address customer inquiries, gather information, and resolve issues while maintaining service quality and productivity targets.

The role requires handling inbound calls and up to three concurrent chats, with a customer-centric mindset and strong written and verbal English communication. Overtime during peak periods and night shifts may be required.