Client Care Specialist - Group Retirement Services

Sun Life; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Sun Life in Taguig is hiring a Customer Care Representative to provide exceptional service for clients through effective call management. The ideal candidate should hold a Bachelor’s degree, have at least one year of BPO experience, and possess strong communication and problem-solving skills. Responsibilities include managing inbound inquiries, educating clients on products, and ensuring compliance with company policies. Join a team dedicated to making life brighter for clients with Sun Life Financial.

Qualifications

• Bachelor’s degree graduate.
• At least 1 year of BPO experience handling complex inbound accounts.
• Strong verbal and written communication skills.
• Good listening skills.
• Effective problem-solving skills.
• Multi-tasking using tools for call resolution.

Responsibilities

• Manage calls with outstanding customer service.
• Educate clients on Sun Life Financial products.
• Work collaboratively within the team.
• Ensure compliance with internal policies.

Skills

Verbal communication

Written communication

Listening skills

Problem-solving

Multi-tasking

Education

Bachelor’s degree

Job description

Sun Life in Taguig is hiring a Customer Care Representative to provide exceptional service for clients through effective call management. The ideal candidate should hold a Bachelor’s degree, have at least one year of BPO experience, and possess strong communication and problem-solving skills. Responsibilities include managing inbound inquiries, educating clients on products, and ensuring compliance with company policies. Join a team dedicated to making life brighter for clients with Sun Life Financial.