Client Care Specialist — Inbound Support (Night Shifts)

Sun Life Financial; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Sun Life is hiring a Client Care Representative in the Philippines to handle inbound calls and multi-chat inquiries with a customer-first mindset.

The role requires English fluency, strong written/verbal communication, and the ability to manage three chats concurrently while delivering accurate issue resolution and proactive service. Night shifts and overtime may be required to meet peak periods.

Qualifications

• Minimum call center experience of 1 year (inbound).
• Healthcare/Insurance BPO experience preferred.
• Fluency in English speaking and writing.
• Ability to handle 3 concurrent chats with customers.
• Strong written communication skills.
• Customer-centric approach and problem solving.

Responsibilities

• Receive telephone calls regarding inquiries from our customers
• Get on 3 concurrent chat sessions with customers
• Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
• Use on-line systems to gather information required and resolve issues
• Track, monitor and resolve customer requests
• Provide superior customer service by being proactive in meeting customer needs
• Commitment to a scheduled environment
• Available to work overtime during the peak periods
• Flexibility to work during standard hours of operation…. working night shifts
• Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Skills

Customer service

Multitasking

Active listening

Verbal communication

Written communication

empathy

Tools

Windows

Keyboarding

Job description

Sun Life is hiring a Client Care Representative in the Philippines to handle inbound calls and multi-chat inquiries with a customer-first mindset.

The role requires English fluency, strong written/verbal communication, and the ability to manage three chats concurrently while delivering accurate issue resolution and proactive service. Night shifts and overtime may be required to meet peak periods.