Group Benefits Client Care Specialist

Sunlife; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Sun Life is seeking a Client Care Representative to manage customer inquiries through calls and chats. The ideal candidate will have at least one year of call center experience, preferably in Healthcare or Insurance. Responsibilities include assessing customer needs, multitasking on concurrent chats, and providing proactive customer service. Successful applicants should possess strong communication skills, a Customer Centric approach, and the ability to work in a high-pressure environment with attention to detail.

Qualifications

• Minimum call center experience of 1 year (inbound).
• Ability to discover, analyze, and solve problems.
• Ability to demonstrate empathy and self-awareness.

Responsibilities

• Receive telephone calls regarding inquiries from customers.
• Assess customer needs and address issues in a timely manner.
• Provide superior customer service by being proactive.

Skills

Fluency in English speaking and writing

Customer Centric approach

Good listening skills

Ability to handle 3 concurrent chats

Attention to detail

Tools

Proficient Windows knowledge

Keyboarding skills

Job description

Sun Life is seeking a Client Care Representative to manage customer inquiries through calls and chats. The ideal candidate will have at least one year of call center experience, preferably in Healthcare or Insurance. Responsibilities include assessing customer needs, multitasking on concurrent chats, and providing proactive customer service. Successful applicants should possess strong communication skills, a Customer Centric approach, and the ability to work in a high-pressure environment with attention to detail.