Claims and Dispute Officer

DHL Express (Philippines) Corporation; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

DHL Express (Philippines) Corporation is seeking a detail-oriented Data Reconciliation and Billing Support specialist to validate POD documents, reconcile records, and prepare POD KPI reports. The role supports billing accuracy and timely customer communication in a fast-paced logistics environment.

Responsibilities include resolving delivery discrepancies, maintaining compliant records, and coordinating with cross-functional teams.

Qualifications

• Bachelor’s degree in Accountancy, Finance, Business Administration, or related field.
• Detail-oriented and accurate with data entry and records.
• Basic reconciliation and billing knowledge.
• Good communication for document follow-ups.
• Working knowledge of TMS/S4HANA (or can be trained).
• High level of integrity and professionalism.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Validate completeness of billing documents (stamp, signatures, delivery date).
• Prepare daily monitoring reports.
• Investigate delivery discrepancies and coordinate with concerned teams.
• Prepare and present POD KPI reports; attend meetings in the absence of POD Team Lead.
• Respond to customer requests related to POD; provide delivery confirmation and trip status.

Skills

Data reconciliation

Billing systems

Excel

Communication

Documentation

Education

Bachelor’s degree in Accountancy

Tools

TMS/S4HANA

DigiHaul

Simpli Collect

SAP

Job description

About us

1. POD Receiving and ValidationCheck incoming proof of delivery documents.Generate data from S4 Hana, TMS and DigihaulPrepare daily monitoring reports

Validate completeness of billing documents (stamp, signatures delivery date)Received and job file closed shipment in DigihaulPOD Tagging of received documents in TMSScanning and renaming of PODUploading of renamed POD in shared point

Generation of data in Simpicollect and update all Pod for delivery Validation.Sending of transmittal received to trucker

Aspen accounts validation and for transmittal to Aspen.

2. Data Reconciliation & Issue ResolutionCompare delivery records in the system with proof of delivery documents to ensure accuracy

Investigate delivery discrepancies and coordinate with concerned teams

Correct errors in records and update the system promptly

Resolve issues that may affect billing, reporting, or customer confirmation

Prepare and Present POD KPI reports and attend meetings in the absence of POD Team Lead

3. Customer Coordination & SupportRespond to customer request related to pod.Provide delivery confirmation signed POD and trip status.Maintain clear and professional communication with customer.

4. Documentation & ComplianceEnsure all proof of delivery documents are complete, accurate, and properly filed

Support audits by providing correct delivery documentation

Maintain records according to company procedures and compliance standards

Responsibilities

• Knowledge of billing systems (TMS, SAP - S4HANA, DigiHaul, Simpli Collect)


• Proficiency in MS Excel (pivot, VLOOKUP, formulas)


• Familiarity with logistics/transportation operations is an advantage

Requirements

• Bachelor’s degree in Accountancy, Finance, Business Administration, or related field.


• Detail-oriented


• Basic reconciliation and billing knowledge


• Good communication for document follow-ups


• Working knowledge of TMS/S4HANA (or can be trained)


• High level of integrity and professionalism


• Ability to work under pressure and meet tight deadlines