Customer Service Representative

Topserve Service Solutions, Inc.; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Job summary

A leading service solutions company in the Philippines is seeking a detail-oriented individual to assist with the management of Proof of Delivery documents. This role involves verifying signed documents, ensuring completeness and accuracy, and coordinating with the Customer Service team for timely resolutions. The ideal candidate is organized and able to handle both physical and digital filing efficiently.

Responsibilities

• Assist Customer Service personnel in the sorting and preparation of PODs for client transmittal and internal billing documentation.
• Verify signed Proof of Delivery documents received from agent partners, subcontractors, and various branch locations.
• Ensure the completeness and accuracy of all PODs, including proper signatures, delivery dates, consignee details, and any notations or remarks on the documents.
• Coordinate with the assigned Customer Service team to follow up on missing, delayed, or incomplete PODs and ensure timely resolution.
• Digitally and physically file all POD documents in an organized manner.

Job description

• Assist Customer Service personnel in the sorting and preparation of PODs for client transmittal and internal billing documentation.
• Verify signed Proof of Delivery documents received from agent partners, subcontractors, and various branch locations.
• Ensure the completeness and accuracy of all PODs, including proper signatures, delivery dates, consignee details, and any notations or remarks on the documents.
• Coordinate with the assigned Customer Service team to follow up on missing, delayed, or incomplete PODs and ensure timely resolution.
• Digitally and physically file all POD documents in an organized manner to allow efficient retrieval and reference for any future concerns, audits, or inquiries.