POD and Claims Manager

DHL Germany; Philippines; On-site; Confidential; Full time

Job summary

DHL Germany seeks a qualified professional in the Philippines to manage POD coordination, claims processing, and drive process improvements and reporting across operations, transport, warehouse, and customer service teams.

The role emphasizes timely claims processing, KPI monitoring, and developing dashboards to support management decisions, with a focus on compliance and continuous improvement.

Qualifications

• Bachelor's degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching abilities.
• Strong analytical and reconciliation skills.
• Stakeholder management across functions.
• Ability to handle pressure and escalations.
• Project/process improvement capability.

Responsibilities

• Experience with billing and claims management systems.
• Advanced MS Excel (pivot tables, formulas, analysis)
• Strong analytical and reconciliation skills.

Skills

Billing & claims systems

Excel (Pivot tables)

Analytical & reconciliation

Stakeholder management

Pressure handling

Process improvement

Education

Bachelor's degree in Finance/Accounting/Business

Tools

MS Excel

Job description

About us

• 1. Proof of Delivery (POD) ManagementCoordinate with operations, transport, warehouse, and customer service teams to resolve POD discrepancies.Establish controls to reduce missing, incomplete, or invalid PODs.
• 2. Claims ManagementEnsure timely processing, approval, and closure of claims.Monitor claims trends and recommend corrective actions.Liaise with internal and external stakeholders to negotiate claim resolutions.Track open claims and drive closure of aged items.
• 3. Process Improvement & ComplianceIdentify process improvement and automation opportunities.Ensure compliance with company policies, customer contracts and regulatory standards.Support internal and external audits.Implement corrective and preventive actions to reduce recurring claims.
• 4. Reporting & AnalyticsAnalyze claims trends and key drivers.Develop dashboards and management reports.Monitor key metrics related to claims resolution, and POD compliance.Analyze trends and provide recommendations to management.

Responsibilities

• Experience with billing and claims management systems.
• Advanced MS Excel (pivot tables, formulas, analysis)
• Strong analytical and reconciliation skills.

Requirements

• Bachelor's degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching
• High-level decision-making
• Strong analytical and reconciliation skills
• Stakeholder management across functions
• Ability to handle pressure and escalations
• Project/process improvement capability