POD and Claims Manager

DHL Express (Philippines) Corporation; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

DHL Express (Philippines) Corporation seeks a skilled claims and POD specialist to manage proofs of delivery and claims processing. You will coordinate with operations, transport, warehouse, and customer service to resolve POD discrepancies and drive timely claim closures.

The role focuses on identifying process improvements, ensuring compliance with policies, developing dashboards, and analyzing trends to support management decisions.

Qualifications

• Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching
• High-level decision-making
• Strong analytical and reconciliation skills
• Stakeholder management across functions
• Ability to handle pressure and escalations
• Project/process improvement capability

Responsibilities

• Coordinate with operations, transport, warehouse, and customer service teams to resolve POD discrepancies.
• Ensure timely processing, approval, and closure of claims.
• Identify process improvement and automation opportunities; ensure compliance with policies and regulatory standards.
• Develop dashboards and management reports; monitor key metrics related to claims resolution and POD compliance.

Skills

Claims management

Advanced Excel

Analytical skills

Stakeholder mgmt

Leadership

Process improvement

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

Billing systems

Job description

About us

1. Proof of Delivery (POD) ManagementCoordinate with operations, transport, warehouse, and customer service teams to resolve POD discrepancies. Establish controls to reduce missing, incomplete, or invalid PODs. 2. Claims ManagementEnsure timely processing, approval, and closure of claims.

Monitor claims trends and recommend corrective actions. Liaise with internal and external stakeholders to negotiate claim resolutions. Track open claims and drive closure of aged items.

3. Process Improvement & ComplianceIdentify process improvement and automation opportunities. Ensure compliance with company policies, customer contracts and regulatory standards. Support internal and external audits.

Implement corrective and preventive actions to reduce recurring claims. 4. Reporting & AnalyticsAnalyze claims trends and key drivers. Develop dashboards and management reports.

Monitor key metrics related to claims resolution, and POD compliance. Analyze trends and provide recommendations to management.

Responsibilities

Experience with billing and claims management systems.

• Advanced MS Excel (pivot tables, formulas, analysis)
• Strong analytical and reconciliation skills.

Requirements

Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.

• Leadership and coaching
• High-level decision-making
• Strong analytical and reconciliation skills
• Stakeholder management across functions
• Ability to handle pressure and escalations
• Project/process improvement capability