Cinema Operations Lead - Guest Experience & Team Oversight

SM Supermalls (Shopping Center Management Corporation); Imus; On-site; PHP 391,000 - 580,000; Full time

Job summary

SM Supermalls (Shopping Center Management Corporation) is seeking an Operations Supervisor to oversee day-to-day cinema operations within the assigned area, ensuring efficient property management, service quality, and promotional activities.

You will monitor staff tasks, prepare reports, review screening times, supervise housekeeping and signage, and resolve customer concerns while collaborating with teams across Cavite locations, including SM City Trece Martires.

Qualifications

• Graduate of any 4-year course.
• At least 2 years of supervisory experience in similar or related role.
• Customer-service oriented mindset.
• Willing to work extended hours, holidays and shifting schedules.
• Willing to be assigned at SM City Trece Martires, Cavite.

Responsibilities

• Monitor personnel work assignments, attendance and appearance.
• Provide reports required by management, including hourly sales monitoring.
• Review screening time schedules on LED monitors and whiteboards for ratings and prices.
• Oversee cinema housekeeping, facilities, and signage installation.
• Handle customer complaints on refunds, transfers, and cinema rules.

Skills

Supervisory experience

Customer service

Flexible hours

Education

4-year degree

Job description

SM Supermalls (Shopping Center Management Corporation) is seeking an Operations Supervisor to oversee day-to-day cinema operations within the assigned area, ensuring efficient property management, service quality, and promotional activities.

You will monitor staff tasks, prepare reports, review screening times, supervise housekeeping and signage, and resolve customer concerns while collaborating with teams across Cavite locations, including SM City Trece Martires.