Cinema Guest Experience Associate

SM Supermalls; Manila; Hybrid; PHP 240,000 - 400,000; Full time

Job summary

SM Supermalls is seeking a customer-focused team member to support daily cinema operations and drive sales by engaging visitors and assisting in customer purchases. You will guide guests to the venue, ensure safety, and provide first-class service.

The role involves ushering guests, handling orders, and coordinating with teams for events, with a focus on customer satisfaction and safety throughout the cinema experience.

Qualifications

• 0–2 years of experience in cinema operations or food service.
• Excellent customer service and teamwork are required.

Responsibilities

• Greet guests, take accurate orders, and ensure timely service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness.
• Usher guests, check tickets, enforce house rules, and help ensure audience safety.
• Coordinate with team on bulk orders, block screenings, and events to ensure smooth service.
• Pursue ongoing learning to improve performance and growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful

Innovative

Exceptional

Job description

SM Supermalls is seeking a customer-focused team member to support daily cinema operations and drive sales by engaging visitors and assisting in customer purchases. You will guide guests to the venue, ensure safety, and provide first-class service.

The role involves ushering guests, handling orders, and coordinating with teams for events, with a focus on customer satisfaction and safety throughout the cinema experience.