Operations Supervisor (Cinema Operations) - SM Megamall

SM Supermalls; Manila, Hinoba-an; On-site; PHP 391,000 - 580,000; Full time

Job summary

SM Supermalls is seeking an Operations Supervisor (Cinema Operations) for SM Megamall in Mandaluyong, Metro Manila, Philippines. This full-time role focuses on ensuring profitable cinema operations, monitoring utilization of facilities, and adherence to standards, while delivering excellent guest experiences.

The position requires 2-3 years of experience and involves supervising daily activities, cash handling, scheduling, and staff development in a dynamic retail environment.

Qualifications

• Responsible for supporting cinema operations and achieving income targets.
• Monitors daily operations, ticketing, scheduling, counters, and equipment.
• Ensures cash handling accuracy, sales reporting, and inventory control.
• Handles customer inquiries and complaints to maintain guest experience.
• Supports staff development, performance monitoring, and training initiatives.
• Experience with sales management and risk mitigation is preferred.

Responsibilities

• Supports daily cinema operations including ticketing, scheduling, food counters, and equipment management to ensure smooth and efficient service.
• Monitors cash handling, sales reports, and inventory levels to maintain accuracy, control variances, and prevent shortages.
• Ensures compliance with safety, sanitation, and cash control standards to provide a secure and well-maintained environment.
• Assists in resolving customer inquiries, complaints, and service concerns to uphold excellent guest experience.
• Contributes to staff development, performance monitoring, and training initiatives to promote teamwork and operational efficiency.

Skills

Sales Management

Risk Mitigation

Quantitative Analysis

Project Management

Problem Solving

Legal & Regulatory Compliance

Financial Acumen

Customer Orientation

Complaint Management

Communication

Cash Management

Asset Management

Results Oriented

Mindful

Innovative

Job description

Operations Supervisor (Cinema Operations) - SM Megamall SM Megamall, Mandaluyong, Metro Manila, Philippines 2 - 3 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Position description: Responsible in supporting the BMT in ensuring profitable operations of Cinema in accordance with Management’s directives and income expectations through monitoring, reviewing and analyzing information relative to the utilization of Cinema facilities, compliance to standards in operations, workforce and personnel planning that will impact Cinema operations performance along with excellent customer experience.

Primary Responsibilities:

• Supports daily cinema operations including ticketing, scheduling, food counters, and equipment management to ensure smooth and efficient service.
• Monitors cash handling, sales reports, and inventory levels to maintain accuracy, control variances, and prevent shortages.
• Ensures compliance with safety, sanitation, and cash control standards to provide a secure and well-maintained environment.
• Assists in resolving customer inquiries, complaints, and service concerns to uphold excellent guest experience.
• Contributes to staff development, performance monitoring, and training initiatives to promote teamwork and operational efficiency.
• Intermediate in Sales Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Financial Acumen, Customer Orientation, Complaint Management, Communication, Cash Management, Asset Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

09-07-2026

Job ID

Jobs_4045

Hierarchy

Cinema Operations

Location

Experience

2 - 3 Years

Employment Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.