Role Purpose
We are seeking a proactive and detail-oriented Senior Cinema Operations Associate to supervise the overall operations of our cinema and snack bar. In this role, you will be directly responsible for ensuring top-tier moviegoer experiences, driving sales performance, overseeing facility and equipment maintenance, and leading on-site personnel.
Key Responsibilities
- Operational Supervision & Guest Experience
- Oversee daily end-to-end operations across both the cinema complex and snack bar counters.
- Handle customer queries, concerns, and complaints promptly to maintain high customer satisfaction.
- Implement standard operating procedures, enforce company rules and regulations, and train line personnel under your supervision.
- Sales, Strategy & Financials
- Monitor daily sales for both cinema tickets and snack bar concessions, preparing timely performance reports.
- Assist in preparing annual budgets for the cinema and snack bar, while continuously tracking budget performance.
- Recommend booking policies and strategies in close coordination with the corporate booking manager.
- Facility & Equipment Oversight
- Ensure full functionality, safety, and efficiency of all cinema projection/sound equipment and snack bar appliances.
- Conduct routine physical inspections to maintain strict standards of cleanliness and operational readiness across all auditoriums and concession areas.
Qualifications & Requirements
- Education: Bachelor’s/College degree in Business Management, Operations Management, Marketing, or any equivalent field.
- Experience: 2–3 years of relative work experience in cinema operations, entertainment venue management, or food and beverage/retail operations.
- Key Skills:
- Strong ability to work independently with minimal supervision.
- Excellent verbal and written communication skills with strong multi-tasking capabilities.
- Solid understanding of sales reporting and basic budget oversight.
- Schedule Requirement: High flexibility and willingness to work shifts, including weekends and holidays. (paid)