Customer Experience Crew

SM Supermalls; Manila; Hybrid; PHP 240,000 - 400,000; Full time

Job summary

SM Supermalls is seeking a customer-focused team member to support daily cinema operations and drive sales by engaging visitors and assisting in customer purchases. You will guide guests to the venue, ensure safety, and provide first-class service.

The role involves ushering guests, handling orders, and coordinating with teams for events, with a focus on customer satisfaction and safety throughout the cinema experience.

Qualifications

• 0–2 years of experience in cinema operations or food service.
• Excellent customer service and teamwork are required.

Responsibilities

• Greet guests, take accurate orders, and ensure timely service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness.
• Usher guests, check tickets, enforce house rules, and help ensure audience safety.
• Coordinate with team on bulk orders, block screenings, and events to ensure smooth service.
• Pursue ongoing learning to improve performance and growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful

Innovative

Exceptional

Job description

Job Description

Group Company: SM Lifestyle, Inc.

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.
• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

09-16-2026

Job ID

Jobs_4086

Hierarchy

Cinema Operations

Location

Experience

0 - 2 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.