Cinema Guest Experience Specialist

SM Supermalls; Santa Rosa; On-site; PHP 140,000 - 190,000; Full time

Job summary

SM Supermalls Customer Experience Crew (Reliever) at SM City Santa Rosa in Laguna is responsible for engaging visitors, driving sales, and ensuring safety while delivering first-class service. The role includes ushering guests, checking tickets, and coordinating with the team during bulk orders and events.

Reliever positions provide exposure to fast-paced cinema operations and opportunities for growth within SM's cinema team.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Job description

SM Supermalls Customer Experience Crew (Reliever) at SM City Santa Rosa in Laguna is responsible for engaging visitors, driving sales, and ensuring safety while delivering first-class service. The role includes ushering guests, checking tickets, and coordinating with the team during bulk orders and events.

Reliever positions provide exposure to fast-paced cinema operations and opportunities for growth within SM's cinema team.