Full-Time Cinema Guest Experience Specialist (Weekends)

SM Supermalls; Balanga; On-site; PHP 180,000 - 280,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew member to support SM Cinema operations and drive sales through engaging visitors and handling purchases. The role emphasizes safety and first-class service, ushering guests and ensuring a positive cinema experience.

The position requires at least a Senior High School diploma and experience in sales, customer service, or retail. Weekend, holiday, and shifting work is needed; full-time employment is offered in the Cinema Operations department.

Qualifications

• Candidate must have customer service experience in sales/retail or related field.
• Willing to work on weekends, holidays and shifting schedules.
• High school graduate with good communication and teamwork skills.

Responsibilities

• Greet guests, take orders, and ensure timely, high-quality food service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness.
• Usher guests, check tickets, enforce house rules, and ensure audience safety.
• Coordinate with team on bulk orders, block screenings, and events.
• Engage in ongoing learning to improve skills and performance.

Skills

Customer service

Sales experience

Retail experience

Food service

Education

Senior High School diploma

Job description

SM Supermalls is seeking a Customer Experience Crew member to support SM Cinema operations and drive sales through engaging visitors and handling purchases. The role emphasizes safety and first-class service, ushering guests and ensuring a positive cinema experience.

The position requires at least a Senior High School diploma and experience in sales, customer service, or retail. Weekend, holiday, and shifting work is needed; full-time employment is offered in the Cinema Operations department.