Cinema Guest Experience Crew: Service, Safety & Smiles

SM Supermalls; San Jose del Monte; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew at SM City San Jose del Monte to support daily cinema operations, engage visitors, assist in purchases, and ensure safety with first-class service.

The role emphasizes welcoming guests, guiding them to seats, and delivering a smooth cinema experience while upholding safety standards. Training and growth opportunities are provided within a dynamic retail-cinema environment.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Job description

SM Supermalls is seeking a Customer Experience Crew at SM City San Jose del Monte to support daily cinema operations, engage visitors, assist in purchases, and ensure safety with first-class service.

The role emphasizes welcoming guests, guiding them to seats, and delivering a smooth cinema experience while upholding safety standards. Training and growth opportunities are provided within a dynamic retail-cinema environment.