SM Supermalls Customer Experience Crew (Reliever)

SM Supermalls; Santa Rosa; On-site; PHP 140,000 - 190,000; Full time

Job summary

SM Supermalls Customer Experience Crew (Reliever) at SM City Santa Rosa in Laguna is responsible for engaging visitors, driving sales, and ensuring safety while delivering first-class service. The role includes ushering guests, checking tickets, and coordinating with the team during bulk orders and events.

Reliever positions provide exposure to fast-paced cinema operations and opportunities for growth within SM's cinema team.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Job description

SM Supermalls Customer Experience Crew (Reliever) SM City Santa Rosa, Santa Rosa, Laguna, Philippines 0 - 1 Years Reliever

Job Description

Group Company: SM Lifestyle, Inc.

Hierarchy:Cinema Operations:

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first‑class customer service experience.

Primary Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.


• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.


• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.


• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.


• Engages in continuous learning and development to enhance skills, performance, and career growth.

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication


• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

10-30-2026

Job ID

Jobs_4305

Hierarchy

Cinema Operations

Location

Experience

0 - 1 Years

Employment Type

Reliever

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.