Cinema Guest Experience Associate

SM Supermalls; San Pablo; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls is hiring for an entry-level role in Cinema Operations to support daily cinema activities and drive sales through guest engagement. You will help guests with purchases, usher attendees, check tickets, and ensure safety and comfort during screenings.

You will join a team that values service quality, teamwork, and continuous development. This position is full-time and onsite at a SM cinema location in the Laguna area.

Qualifications

• Basic sales and customer service knowledge.
• Attention to safety and cleanliness in food service.
• Ability to usher guests and check tickets.

Responsibilities

• Provides excellent customer service by greeting guests and taking orders.
• Prepares and assembles food items, monitors inventory, maintains cleanliness and safety.
• Assists cinema operations by ushering guests and enforcing house rules.
• Coordinates with team on bulk orders and events for smooth service.
• Engages in ongoing learning to improve performance and growth.

Skills

Sales management

Risk mitigation

Project management

Financial acumen

Customer orientation

Complaint management

Communication

Results oriented

Purpose driven

Mindful/Malasakit

Innovative

Excellent

Job description

SM Supermalls is hiring for an entry-level role in Cinema Operations to support daily cinema activities and drive sales through guest engagement. You will help guests with purchases, usher attendees, check tickets, and ensure safety and comfort during screenings.

You will join a team that values service quality, teamwork, and continuous development. This position is full-time and onsite at a SM cinema location in the Laguna area.