Cinema Guest Experience Specialist

SM Supermalls; San Fernando; On-site; PHP 190,000 - 234,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew for SM City La Union, San Fernando, La Union, Philippines. The role centers on delivering outstanding customer service, assisting cinema operations, and driving sales through guest engagement.

Responsibilities include greeting guests, processing orders, ensuring food safety, ushering guests, and coordinating with the team for events and high-demand screenings. This entry-level position emphasizes service excellence and safety.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (Malasakit), Innovative, Exceptional

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales management

Risk mitigation

Project management

Financial acumen

Customer orientation

Complaint management

Communication

Results oriented

Purpose driven

Mindful

Innovative

Exceptional

Job description

SM Supermalls is seeking a Customer Experience Crew for SM City La Union, San Fernando, La Union, Philippines. The role centers on delivering outstanding customer service, assisting cinema operations, and driving sales through guest engagement.

Responsibilities include greeting guests, processing orders, ensuring food safety, ushering guests, and coordinating with the team for events and high-demand screenings. This entry-level position emphasizes service excellence and safety.