Cinema Guest Experience Associate

SM Supermalls; Manila; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

SM Supermalls, at SM City Caloocan in Manila, is seeking a Customer Experience Crew to support daily cinema operations, engage visitors, assist in selecting and handling customer purchases, and lead guests safely to the venue with a first-class service experience.

This entry-level role supports 0-2 years of experience with probationary employment and opportunities to develop in sales, customer orientation, and teamwork within cinema operations.

Qualifications

• Greet guests and provide friendly service to enhance the cinema experience.
• Assist in food service, maintain cleanliness and safety standards.
• Support cinema operations by ushering guests and checking tickets.

Responsabilités

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Connaissances

Customer service

Sales

Communication

Teamwork

Problem solving

Upselling

Description du poste

SM Supermalls, at SM City Caloocan in Manila, is seeking a Customer Experience Crew to support daily cinema operations, engage visitors, assist in selecting and handling customer purchases, and lead guests safely to the venue with a first-class service experience.

This entry-level role supports 0-2 years of experience with probationary employment and opportunities to develop in sales, customer orientation, and teamwork within cinema operations.