Cinema Guest Experience Associate

SM Supermalls; Dasmariñas; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls is seeking an enthusiastic cinema operations assistant to support daily mall cinema activities in Dasmariñas. You will help in delivering excellent customer service, guiding guests to their seats, handling orders, and ensuring safety and a first-class experience for moviegoers.

This entry-level role offers exposure to sales, event coordination, and team collaboration within a large retail complex.

Qualifications

• 0-1 years experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced retail/cinema environment
• Basic understanding of sales, risk mitigation and project management
• Financial acumen and customer orientation
• Ability to handle complaints effectively
• Strong teamwork and adaptability
• Results oriented and mindful attitude

Responsibilities

• Greet guests and take accurate orders, ensuring timely and high-quality service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness and food safety.
• Assist cinema operations by ushering guests, checking tickets, and enforcing house rules for audience safety.
• Coordinate with team on bulk orders, block screenings, and special events to ensure smooth service.
• Engage in continuous learning to improve skills and performance.

Job description

SM Supermalls is seeking an enthusiastic cinema operations assistant to support daily mall cinema activities in Dasmariñas. You will help in delivering excellent customer service, guiding guests to their seats, handling orders, and ensuring safety and a first-class experience for moviegoers.

This entry-level role offers exposure to sales, event coordination, and team collaboration within a large retail complex.