Cinema Guest Experience Associate

SM Supermalls; Sorsogon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Supermalls is hiring a Customer Experience Crew for SM City Sorsogon in Sorsogon City, Philippines. The role involves assisting cinema operations, delivering high-quality customer service, and guiding guests to their seats while maintaining safety and comfort.

Typical responsibilities include welcoming guests, taking orders, preparing items, and coordinating with teams for events and screenings. The incumbent should be energetic, service-oriented, and ready to learn and grow within the

Qualifications

• Minimum 1–2 years of experience in customer service or cinema/food service.
• Ability to greet guests, take orders, and ensure timely service.
• Comfortable guiding guests and enforcing safety and venue rules.

Responsibilities

• Provide excellent customer service and greet guests.
• Prepare and serve food items, monitor inventory, maintain cleanliness and safety.
• Assist in cinema operations: usher guests, check tickets, enforce rules.
• Coordinate with team for bulk orders, screenings, events.
• Engage in learning to improve performance and growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful

Innovative

Exceptional

Job description

SM Supermalls is hiring a Customer Experience Crew for SM City Sorsogon in Sorsogon City, Philippines. The role involves assisting cinema operations, delivering high-quality customer service, and guiding guests to their seats while maintaining safety and comfort.

Typical responsibilities include welcoming guests, taking orders, preparing items, and coordinating with teams for events and screenings. The incumbent should be energetic, service-oriented, and ready to learn and grow within the