Customer Experience Crew - SM City San Jose del Monte

SM Supermalls; San Jose del Monte; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew at SM City San Jose del Monte to support daily cinema operations, engage visitors, assist in purchases, and ensure safety with first-class service.

The role emphasizes welcoming guests, guiding them to seats, and delivering a smooth cinema experience while upholding safety standards. Training and growth opportunities are provided within a dynamic retail-cinema environment.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Job description

Customer Experience Crew - SM City San Jose del Monte SM City San Jose Del Monte, San Jose Del Monte, Bulacan, Philippines 0 - 2 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Hierarchy:Cinema Operations:

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

10-30-2026

Job ID

Jobs_4309

Hierarchy

Cinema Operations

Location

Location SM City San Jose Del Monte, San Jose Del Monte, Bulacan, Philippines

Experience

0 - 2 Years

Employment Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.