Chat Support Specialist – Non-Voice (Cebu Onsite)

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training and development programs

13th Month Pay

Government-mandated benefits

Career growth opportunities

Supportive and collaborative work env

Coaching, mentorship, and continuous反馈

Employee recognition programs

Long-term career development

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Support Associate – Non-Voice for the Cebu City onsite team. You will handle written customer interactions via live chat, assist with accounts, orders, product details, and service requests, and provide timely, professional responses.

The role requires strong written English, basic computer and typing skills, and a willingness to work on a shifting onsite schedule. Training and career growth opportunities are offered.

Qualifications

• Strong customer service and problem-solving skills.
• Ability to multitask and manage multiple conversations.
• Good English written communication skills.

Responsibilities

• Respond to customer inquiries through live chat and other non-voice channels.
• Assist customers with account concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns and maintain customer satisfaction.
• Document customer interactions accurately.
• Escalate complex issues when necessary.
• Handle multiple chat conversations simultaneously.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Problem solving

Multitasking

Written communication

Typing

Education

High school graduate

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Support Associate – Non-Voice for the Cebu City onsite team. You will handle written customer interactions via live chat, assist with accounts, orders, product details, and service requests, and provide timely, professional responses.

The role requires strong written English, basic computer and typing skills, and a willingness to work on a shifting onsite schedule. Training and career growth opportunities are offered.