Voice & Non-Voice Agent – Onsite Cebu, Paid Training

Caldwell Communications; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives

Upskilling opportunities

Career growth opportunities

Job summary

Caldwell Communications is hiring Voice/Non-Voice Agents in Cebu City with no experience required. This onsite, full-time role offers paid training from Day 1 and opportunities for growth.

You will handle customer inquiries via phone, chat, or email, document interactions, and meet quality targets. Fresh graduates and career shifters are welcome, and you should be prepared for shifting schedules including nights, weekends, and holidays.

Qualifications

• High School graduate (old curriculum) or Senior High School graduate.
• No experience required.
• Fresh graduates and career shifters are welcome.
• Good English communication skills.
• Basic computer skills.
• Ability to multitask and learn new systems.
• Strong customer service and problem-solving skills.
• Willing to work onsite in Cebu City.
• Willing to work on shifting schedules, including nights, weekends and holidays.

Responsibilities

• Assist customers through phone, chat, or email.
• Answer customer inquiries and provide accurate information.
• Resolve customer concerns professionally.
• Document customer interactions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer skills

Multitasking

Customer service

Problem solving

Education

High School graduate

Job description

Caldwell Communications is hiring Voice/Non-Voice Agents in Cebu City with no experience required. This onsite, full-time role offers paid training from Day 1 and opportunities for growth.

You will handle customer inquiries via phone, chat, or email, document interactions, and meet quality targets. Fresh graduates and career shifters are welcome, and you should be prepared for shifting schedules including nights, weekends, and holidays.