Onsite Chat Support Specialist - Full-Time, Paid Training

Caldwell Communications; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Career growth

Bonuses

Onsite work

Continuous learning

Job summary

Caldwell Communications in Cebu City is hiring a Chat Support Representative for an onsite, full-time role. You will assist customers via online chat, answer inquiries, and help resolve account or service concerns. Training starts Day 1 with opportunities for growth in QA, training, workforce management, and leadership.

The position offers shifting schedules, including nights, weekends, and holidays when required, with a salary of up to ₱26,000 per month.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates and career shifters are welcome.
• Strong written and spoken English skills.
• Fast and accurate typing.

Responsibilities

• Assist customers through online chat.
• Answer inquiries and provide accurate information.
• Resolve account and service concerns.
• Process customer requests and updates.
• Handle multiple chats when required.
• Document customer interactions.
• Escalate complex concerns when needed.
• Follow account and customer service procedures.
• Meet quality, productivity, and response time goals.

Skills

Typing skills

Written English

Verbal English

Attention to detail

Problem solving

Multitasking

Basic computer skills

Onsite work

Shifting schedules

Education

High School or Senior High School

Job description

Caldwell Communications in Cebu City is hiring a Chat Support Representative for an onsite, full-time role. You will assist customers via online chat, answer inquiries, and help resolve account or service concerns. Training starts Day 1 with opportunities for growth in QA, training, workforce management, and leadership.

The position offers shifting schedules, including nights, weekends, and holidays when required, with a salary of up to ₱26,000 per month.