Hiring Customer Service Representative Non-Voice Agent Located in Cebu,Talisay!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A BPO company in Cebu is seeking Customer Service Representatives for a non-voice role. Incumbents will assist clients through email and chat without phone interaction. Applicants should be High School graduates, with a focus on customer service and basic computer skills. The company offers competitive pay, performance incentives, and paid training from day one in a supportive work environment. Join and grow your career in one of the leading firms in the BPO industry.

Qualifications

• High School graduate preferred, college education is an advantage.
• Customer-focused and detail-oriented with solution-driven approach.
• Basic computer skills and multitasking ability required.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve customer issues efficiently and log all interactions.
• Escalate complex issues to supervisors when needed.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking

Education

High School or Senior High School graduate (College preferred)

Tools

Chat/Email Tools

Non-voice tools

Job description

Hiring Customer Service Representative Non-Voice Agent Located in Cebu, Talisay!

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Company Overview

Caldwell Communication is actively hiring Customer Service Representatives in Cebu. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on non-voice tools and procedures

Qualifications

• High School or Senior High School graduate (College preferred)
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking
• Willing to work onsite in Cebu City

Benefits

• Medical Reimbursement
• Government Mandated Benefits
• Insurance Health & Wellness: Health Insurance, HMO

Why Join Us

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment

Apply Now

Kickstart your non-voice customer service career in Cebu at Caldwell and help clients through email and chat while growing professionally.