CSR Chat Support - Cebu City

Caldwell Communications; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Career growth

Bonuses

Onsite work

Continuous learning

Job summary

Caldwell Communications in Cebu City is hiring a Chat Support Representative for an onsite, full-time role. You will assist customers via online chat, answer inquiries, and help resolve account or service concerns. Training starts Day 1 with opportunities for growth in QA, training, workforce management, and leadership.

The position offers shifting schedules, including nights, weekends, and holidays when required, with a salary of up to ₱26,000 per month.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates and career shifters are welcome.
• Strong written and spoken English skills.
• Fast and accurate typing.

Responsibilities

• Assist customers through online chat.
• Answer inquiries and provide accurate information.
• Resolve account and service concerns.
• Process customer requests and updates.
• Handle multiple chats when required.
• Document customer interactions.
• Escalate complex concerns when needed.
• Follow account and customer service procedures.
• Meet quality, productivity, and response time goals.

Skills

Typing skills

Written English

Verbal English

Attention to detail

Problem solving

Multitasking

Basic computer skills

Onsite work

Shifting schedules

Education

High School or Senior High School

Job description

• Career growth opportunities
• Full-time onsite work

Customer Service Representative - Chat Support

Caldwell Communications | Cebu City

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Caldwell Communications is hiring Chat Support Representatives in Cebu City.

This is a non-voice role where you will assist customers through online chat, answer inquiries, and help resolve account or service concerns.

What We Offer

• Up to ₱26,000 monthly salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite work

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and career shifters are welcome
• Good written and verbal English skills
• Fast and accurate typing skills
• Good attention to detail
• Basic computer skills
• Able to multitask and use multiple systems
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules

Responsibilities

• Assist customers through online chat
• Answer inquiries and provide accurate information
• Resolve account and service concerns
• Process customer requests and updates
• Handle multiple chats when required
• Document customer interactions
• Escalate complex concerns when needed
• Follow account and customer service procedures
• Meet quality, productivity, and response time goals

Training & Career Growth

Paid training will be provided from Day 1. You will learn the account, systems, chat support processes, and customer service procedures.

With experience and good performance, you may have opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details

• Location: Cebu City
• Work Setup: Onsite
• Employment: Full-time
• Schedule: Shifting schedules, including nights, weekends, and holidays when required