Chat Support Agent Located at Cebu

Caldwell Communications Consultancy Philippines; Mandaue; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career development opportunities

Supportive work environment

Job summary

A BPO company in Cebu City is seeking Non-Voice Chat Support Representatives to assist clients via chat and email. Candidates should have strong written English communication skills and be customer-focused. This role offers competitive pay, performance-based incentives, and career development opportunities in a supportive work environment. If you are detail-oriented and willing to work onsite, apply now to kickstart your career in the BPO industry.

Qualifications

• High School or Senior High School diploma required, with a preference for college graduates.
• Must possess strong written English communication skills.
• Detail-oriented and solution-driven individuals are encouraged to apply.
• Willing to work onsite in Cebu City.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve issues efficiently.
• Escalate complex issues to supervisors.

Skills

Strong written English communication

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

College preferred

Job description

Chat Support Representative – Non-Voice

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Chat Support Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Chat Support Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities:

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on non-voice tools and procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong written English communication
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment

Apply Now

Kickstart your non-voice chat support career in Cebu at Caldwell and help clients through email and chat while growing professionally.