Non-Voice CSR — Chat & Email (Onsite Cebu)

Caldwell Communications Consultancy Philippines; Lapu-Lapu; On-site; PHP 167,000 - 268,000; Full time

Job description

Caldwell Communications Consultancy Philippines

On-site - Lapu-Lapu No Exp Required High/Senior High School Full-time

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Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Customer Service Representative – Non-Voice

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities:

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on non-voice tools and procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking ability
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment

Apply Now

Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.

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Aloc Rachel

HR Manager Caldwell Communications Consultancy Philippines

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