Chat Support Agent|Non Voice Account

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training and development programs

13th Month Pay

Government-mandated benefits

Career growth opportunities

Supportive and collaborative work env

Coaching, mentorship, and continuous反馈

Employee recognition programs

Long-term career development

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Support Associate – Non-Voice for the Cebu City onsite team. You will handle written customer interactions via live chat, assist with accounts, orders, product details, and service requests, and provide timely, professional responses.

The role requires strong written English, basic computer and typing skills, and a willingness to work on a shifting onsite schedule. Training and career growth opportunities are offered.

Qualifications

• Strong customer service and problem-solving skills.
• Ability to multitask and manage multiple conversations.
• Good English written communication skills.

Responsibilities

• Respond to customer inquiries through live chat and other non-voice channels.
• Assist customers with account concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns and maintain customer satisfaction.
• Document customer interactions accurately.
• Escalate complex issues when necessary.
• Handle multiple chat conversations simultaneously.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Problem solving

Multitasking

Written communication

Typing

Education

High school graduate

Job description

Customer Support Associate – Non-Voice

Work Location: Cebu City | Work Setup: Onsite | Job Type: Full-time

Why Work With Us

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• 13th Month Pay
• Government-mandated benefits
• Career growth opportunities
• Supportive and collaborative work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development opportunities

Key Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels
• Assist customers with account concerns, orders, product information, and service requests
• Provide accurate, professional, and timely written responses
• Resolve customer concerns and maintain customer satisfaction
• Document customer interactions accurately
• Escalate complex issues when necessary
• Handle multiple chat conversations simultaneously
• Meet quality, productivity, and customer satisfaction targets

Work Schedule & Training

• Full-time onsite in Cebu City
• Shifting schedule, including weekends and holidays based on business needs
• Comprehensive paid training provided before handling live customer interactions
• Training is designed to help you build the knowledge and confidence needed for the role

Requirements

• High School or Senior High School graduate
• College undergraduate or graduate is an advantage
• No BPO experience required
• Good English written communication skills
• Basic computer and typing skills
• Strong customer service and problem-solving skills
• Ability to multitask and manage multiple conversations
• Willing to work onsite in Cebu City
• Willing to work on a shifting schedule

A great opportunity for applicants who prefer written communication and want to start or grow their career in a non-voice BPO account.