Customer Support Specialist - Cebu (Onsite, Shifts)

V-Call Center Link Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

VCC Link Inc. is seeking a dedicated call center professional to join our Cebu team on-site. The role involves handling customer inquiries via phone, email, or chat with accuracy and courtesy, and delivering timely information about products and services.

Your responsibilities include resolving complaints effectively to ensure customer satisfaction, while maintaining shift flexibility to meet business needs. A Senior High School graduate is welcomed to apply.

Qualifications

• Senior High School graduate or higher.
• Amenable to onsite work in Cebu and shifting schedules.
• Answer customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services to enhance the customer experience.
• Resolve customer complaints effectively and ensure customer satisfaction.

Responsibilities

• Answer customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints effectively and ensure customer satisfaction.

Skills

Customer service

Multichannel communication

Timely responsiveness

Education

Senior High School (K–12)

Job description

VCC Link Inc. is seeking a dedicated call center professional to join our Cebu team on-site. The role involves handling customer inquiries via phone, email, or chat with accuracy and courtesy, and delivering timely information about products and services.

Your responsibilities include resolving complaints effectively to ensure customer satisfaction, while maintaining shift flexibility to meet business needs. A Senior High School graduate is welcomed to apply.