Chat Support Representative – Non-Voice | BPO

ALORICA TELESERVICES, INC.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a Non-Voice Chat Support Representative to handle customer concerns and inquiries through chat and messaging for an international account.

You will provide courteous, accurate, and timely assistance to customers and document interactions in the account records. The ideal candidate has strong written English, good typing and computer skills, and can work onsite in Quezon City with shifting schedules.

Qualifications

• Excellent written English communication.
• Ability to type accurately and quickly.
• Willing to work onsite in Quezon City and on shifting schedules.

Responsibilities

• Handle customer concerns and inquiries through chat/messaging
• Provide accurate and timely assistance to customers
• Resolve issues professionally while maintaining excellent customer service
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards

Skills

Written English

Typing

Communication

Job description

About the role

Non-Voice Chat Support Representative handling customer concerns and inquiries through chat and messaging for an international account.

Key responsibilities

• Handle customer concerns and inquiries through chat/messaging
• Provide accurate and timely assistance to customers
• Resolve issues professionally while maintaining excellent customer service
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards

About you

• With or without BPO experience
• Strong written English and communication skills
• Good typing and computer skills
• Willing to work onsite in Quezon City
• Willing to work on shifting schedules