Chat Support Representative | Non-Voice | Quezon City

ALORICA TELESERVICES, INC.; Philippines; On-site; PHP 147,000 - 246,000; Full time

Benefits offered by this job

Paid Training

Competitive Company Benefits

Career Growth Opportunities

Free meals for your first 5 working •?

Job summary

ALORICA TELESERVICES, INC. is hiring a Non-Voice Customer Support Representative to engage customers through chat, email, and other written channels, rather than phone calls. You will resolve inquiries, provide accurate information, and support account, order, billing, or service issues with careful data entry and documentation.

The role emphasizes meeting quality, productivity, and customer satisfaction goals while adhering to company policies and data privacy guidelines.

Responsibilities

• Respond to customer inquiries through chat, email, and other non-voice channels
• Provide accurate information and solutions to customer concerns
• Assist customers with account, order, billing, or service-related concerns
• Review and update customer information in internal systems
• Process requests and transactions according to company procedures
• Maintain accurate records and documentation
• Meet quality, productivity, and customer satisfaction targets
• Follow company policies, procedures, and data privacy guidelines

Job description

About the role

Join our growing BPO team as a Non-Voice Customer Support Representative. This role is ideal if you prefer communicating through chat, email, and other written channels instead of phone calls.

Key responsibilities

• Respond to customer inquiries through chat, email, and other non-voice channels

• Provide accurate information and solutions to customer concerns

• Assist customers with account, order, billing, or service-related concerns

• Review and update customer information in internal systems

• Process requests and transactions according to company procedures

• Maintain accurate records and documentation

• Meet quality, productivity, and customer satisfaction targets

• Follow company policies, procedures, and data privacy guidelines

Benefits

• Earn up to ₱22,000 Salary Package

• Paid Training

• Competitive Company Benefits

• Career Growth Opportunities

• Free meals for your first 5 working days