Customer Care Representative

Gratitude Philippines; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Competitive Salary Package

Best Office Amenities

Free Meals and Team Celebrations

Job summary

A leading BPO company in Mandaluyong is seeking skilled BPO Specialists for travel, healthcare, and banking accounts. This role offers competitive salaries of up to ₱40,000 plus allowances. Candidates should possess strong customer service skills, with at least 6 months of experience preferred, though freshers may apply for entry-level positions. Responsibilities include managing inbound inquiries across various channels and resolving customer issues efficiently. Fast-track interview process available.

Qualifications

• Minimum 6 months BPO experience for experienced agents.
• College graduates and freshers welcome for select roles.

Responsibilities

• Manage and resolve high-volume inbound customer inquiries promptly.
• Identify issues and provide solutions for customer concerns.
• Maintain a high level of product and procedural knowledge.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

College degree or equivalent experience

Job description

Overview

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

Locations

On-Site Only: MANILA

Rewards & Benefits

• Competitive Salary Package: Up to ₱25,000 - ₱40,000 + Allowances/Incentives
• Workload: Manageable call volume with fixed weekly rest days.

Elite On-Site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

Requirements (We have two tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!

Interested? Click the "Send Message" button below for immediate assistance!