Customer Service Representative For Quezon City

WHR Global Consulting; Quezon City; On-site; PHP 223,200 - 256,680; Full time

Job summary

A leading consulting firm in Quezon City is seeking candidates for an onsite customer service role. Ideal applicants are either high school graduates with BPO experience or college students with customer service skills. Responsibilities include handling international voice calls, resolving client issues, and maintaining strong communication within a shifting schedule. Fresh graduates are welcomed as long as they can demonstrate strong communication skills. Competitive salary in the range of 20k - 23k PHP is offered.

Qualifications

• Must exhibit strong communication skills for customer service.
• BPO experience preferred but fresh graduates are welcome.

Responsibilities

• Handle international voice calls and provide excellent customer service.
• Resolve customer inquiries and issues efficiently.
• Apply analytical and problem-solving skills to client concerns.
• Maintain effective communication with clients and team members.
• Adhere to company policies and schedules.
• Demonstrate attention to detail with a customer-first mindset.

Skills

Strong English communication skills

Excellent analytical and problem-solving abilities

Good customer service orientation

Strong interpersonal skills

Attention to detail

Education

High School or Senior High School graduate with BPO experience

At least 2 years in college with BPO experience

Job description

Work Setup:ONSITE

Work Shift:Shifting schedule

Salary:20k - 23k

Location:Bridgetowne, Quezon City

Qualifications:

Educational Background

• At leastHigh School (HS)orSenior High School (SHS)graduate withminimum 1 yearof BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We alsowelcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills

Skills & Competencies

• Strong English communication skills (B2 level)
• Excellent analytical and problem-solving abilities
• Good customer service orientation
• Strong interpersonal and communication skills
• Solid analytical thinking and attention to detail

Work Requirements

• Willing to workonsite
• Amenable toshifting schedules
• Canstart immediately

Duties and Responsibilities:

• Handle international voice calls and provide excellent customer service.
• Resolve customer inquiries and issues efficiently and accurately.
• Apply analytical and problem-solving skills to address client concerns.
• Maintain clear, professional, and effective communication with clients and team members.
• Adhere to company policies, shifting schedules, and onsite work requirements.
• Demonstrate attention to detail and a customer-first mindset in all tasks.